Managed Compliance Service for UK Telecom Resellers

Telecom Sales Compliance & Commission Protection UK

Stop losing commission to cooling-off disputes, failed audits and unverified sign-ups. The Silver Protocol independently verifies every sale your field teams close.

We are not software. We are a fully managed post-sale verification layer that sits between your sales team and your provider relationship — protecting every pound of commission you earn.

☎ Call Now Book a 15-Minute Commission Leakage Audit
100%
Sales independently verified
<5 min
Post-sale verification time
24/7
Audit-ready compliance records
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Provider-Ready Certificate
Generated for every verified sale
  • ✓ Identity confirmed & validated
  • ✓ Key terms acknowledged verbally
  • ✓ Cooling-off period explained & confirmed
  • ✓ Direct Debit mandate validated
  • ✓ Voice recording stored & indexed
  • ✓ SMS & email confirmation dispatched
  • ✓ Timestamped & CRM-synced
Trust & Mission

Protecting Telecom Agency Commission at Scale

Heimdell Tech AI exists for one reason: to ensure every legitimate sale your agency closes is fully verified, properly documented and permanently defensible. We operate The Silver Protocol as a managed compliance verification service — independent from your sales operation, aligned entirely with your commercial interest.

Our service eliminates disputed sign-ups, reduces provider audit exposure and creates an unbroken chain of evidence from the moment a sale is logged to the moment commission is banked.

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Independent Verification

Separate from your sales team. Objective. Auditable.

⚙

Fully Managed Service

No software to learn. No systems to maintain. We handle it.

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Provider-Ready Certificates

Audit-grade compliance documentation for every sale.

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Cooling-Off Documentation

Verbal confirmation recorded. Written notice dispatched. Timestamped.

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Direct Debit Validation

Mandate details confirmed before activation proceeds.

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Commission Protection

Eliminates the evidence gaps that cause clawbacks.

Trusted By

Companies We’ve Helped & Worked With

AI Compliance Airfix Solutions AutoFlow Covert Security Inventory Pro Legal Doc Preston SEO TPPA 2025 AI Compliance Airfix Solutions AutoFlow Covert Security Inventory Pro Legal Doc Preston SEO TPPA 2025
The Silver Protocol

Four Pillars of Commission Protection

Each pillar addresses a specific compliance vulnerability that causes commission leakage for UK telecom resellers. Together, they form a complete post-sale verification layer managed entirely by Heimdell Tech AI.

01
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Managed Validation

We verify the identity and payment details of every customer your team signs up — before activation proceeds and before commission is at risk.

✓ ID verification — confirms the customer is who they claim to be, eliminating fraudulent and mistaken identity sign-ups
✓ Direct Debit validation — verifies mandate details match, preventing rejected payments that void contracts
✓ Fake sign-up prevention — flags inconsistencies that indicate fabricated or unviable applications
✓ Activation protection — ensures only validated sales progress to provisioning
Impact
Reduced voided contracts
Fraud risk eliminated
KYC compliance met
Cleaner sales pipeline
02
🎤

Voice-Log Management

We record a structured verification call with the customer, capturing explicit confirmation of contract terms, cooling-off rights and mandatory disclosures.

✓ Contract duration confirmation — customer verbally confirms the agreed term length and key pricing
✓ Cooling-off explanation — 14-day cancellation rights clearly stated and acknowledged per the Consumer Contracts Regulations 2013
✓ Mandatory disclosures — all Ofcom General Conditions required information delivered and confirmed
✓ Time-stamped storage — recordings stored with precise timestamps for instant retrieval
✓ Indexed retrieval — every recording is searchable by customer, date, agent and sale reference
Permanent Defence Against

“I didn’t agree to that.”

Impact
Commission disputes eliminated
Ofcom GC C7/C8 met
Complaint risk reduced
Instant evidence retrieval
03
📧

Digital Audit Trail

Immediately following verification, we dispatch written confirmation of the contract terms and cooling-off rights via SMS and email — creating a parallel documentary evidence chain.

✓ Instant SMS confirmation — key terms and cancellation rights delivered to the customer’s mobile within seconds
✓ Instant email confirmation — full contract summary and regulatory disclosures sent to the customer’s email address
✓ Timestamp proof — exact delivery time logged for both SMS and email
✓ Delivery logs — carrier-level confirmation that messages were received, not just sent
Permanent Defence Against

“I never received the terms.”

Impact
Written notice requirement met
CCR 2013 s.13 compliant
Non-receipt claims negated
Automated dual-channel delivery
04
✅

CRM Certification

Every verified sale receives a Provider-Ready Compliance Certificate — a single document that satisfies provider audit requirements and proves the sale was conducted lawfully.

✓ ID confirmation status
✓ Key term acknowledgement — what the customer confirmed verbally
✓ Cooling-off confirmation — verbal + written evidence
✓ Direct Debit validation status
✓ Recording reference — direct link to the voice log
✓ Timestamp — exact time of verification completion
Audit Readiness
Single-document proof
Provider audit compliant
CRM-synced automatically
Zero manual paperwork
How It Works

From Sale to Certified in Minutes

The Silver Protocol activates the moment a sale is logged. Every step is managed by Heimdell Tech AI — your team sells, we verify.

1

Sale Logged

Your sales agent closes the deal and logs it into your CRM or submission platform.

2

Silver Protocol Triggered

Our system detects the new sale and initiates the managed verification workflow automatically.

3

Identity Validated

Customer identity and Direct Debit details are verified against the submitted information.

4

Terms Re-Read

Key contract terms — duration, pricing, early termination — are clearly re-stated to the customer.

5

Verbal Confirmation

Customer provides recorded, explicit verbal consent acknowledging all terms and cooling-off rights.

6

Recording Stored

The voice log is time-stamped, indexed and stored in a secure, retrievable archive.

7

Certificate Generated

A Provider-Ready Compliance Certificate is created summarising all verification data points.

8

CRM Updated

Certificate, recording reference and compliance status are pushed into your CRM record.

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Independent Verification Logic

The verification is performed by Heimdell Tech AI, entirely independent of your sales team, eliminating bias and creating a credible third-party evidence layer.

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Reduced Commission Leakage

By certifying every sale before it reaches the provider, disputed sign-ups are caught early and valid sales are permanently protected.

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Provider Relationship Protection

Clean compliance records demonstrate professionalism and reduce friction during provider audits, strengthening your commercial relationship.

Commission Leakage Calculator

How Much Commission Are You Losing?

Most telecom resellers underestimate the financial impact of unverified sales. The numbers below reflect a conservative scenario.

Monthly Leakage Scenario

Monthly sign-ups 100
Average dispute rate 5%
Disputed sales 5
Average commission per sale £200
Monthly Commission Lost
£1,000
That’s £12,000 per year in preventable leakage.

The Silver Protocol ROI

At higher volumes or dispute rates, the leakage compounds rapidly. The Silver Protocol is designed to be ROI-positive from month one.

£12K
Annual leakage at 100 sales/mo
£24K
Annual leakage at 200 sales/mo
£0
Target dispute-related losses
ROI+
From month one
Book a 15-Minute Commission Leakage Audit
Who This Is For

Built for UK Telecom Resellers Who Cannot Afford Unverified Sales

The Silver Protocol is designed for agencies that operate at volume and need managed, independent compliance — not another platform to log into.

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Field Sales Operations

You run door-to-door or face-to-face sales teams selling Virgin Media, O2 or Sky contracts. Every sale closed off-premises triggers Consumer Contracts Regulations obligations.

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High-Growth Agencies

You hire aggressively and scale fast. More agents means more compliance risk. The Silver Protocol scales with you — every additional sale is verified automatically.

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Agencies Experiencing Clawbacks

If you are already losing commission to cooling-off disputes or provider audits, we eliminate the root cause: unverified, undocumented sales.

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Agencies Facing Provider Audits

When Virgin Media, O2 or Sky audit your sales, you need instant access to compliance certificates, voice logs and delivery proof. We make that standard.

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100+ Monthly Sign-Ups

The Silver Protocol is built for volume. At 100+ sales per month, unmanaged compliance is a commercial liability. We remove it.

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Sky, Virgin Media & O2 Partners

We understand the compliance requirements specific to major UK telecom providers. Our certificates are designed to satisfy their audit standards.

About the Founder

Built From First-Hand Experience

Andrew James-Smith — Founder, Heimdell Tech AI

Andrew James-Smith

Founder & Director, Heimdell Tech AI

I built The Silver Protocol because I’ve lived the problem it solves. After years working in UK telecom reselling, I saw first-hand how compliance gaps and undocumented sales were silently destroying commission — not because agents were doing anything wrong, but because there was no system in place to prove they weren’t.

Disputes would surface weeks after a sale. Providers would claw back commission with no warning. Cooling-off challenges went unanswered because there was no recorded evidence, no timestamped confirmations, and no audit trail. The ROI was being eroded by a problem nobody was actively solving.

So I built the solution myself. The Silver Protocol is the managed compliance layer I wished existed when I was losing revenue to preventable disputes. Every feature — from voice-log verification to instant SMS confirmations to provider-ready certificates — was designed to close the exact gaps I experienced in the field.

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Frequently Asked Questions

Common Questions About Post-Sale Compliance

How does cooling-off compliance work for telecom resellers?

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Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers who purchase telecom services away from business premises have a 14-day cooling-off period. The Silver Protocol ensures every customer receives a clear verbal explanation of their cancellation rights during a recorded verification call, followed by instant written confirmation via SMS and email. This creates a timestamped, provider-ready audit trail proving compliance — eliminating the most common cause of commission clawbacks.

How does The Silver Protocol protect my commission?

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Commission clawbacks typically occur when a provider disputes the validity of a sale — often citing missing cooling-off confirmation, unverified identity or absent contract acknowledgements. The Silver Protocol independently verifies every sale after it is logged, producing a compliance certificate that includes ID confirmation, key term acknowledgement, cooling-off confirmation, Direct Debit validation, a voice recording reference and a timestamp. This certificate satisfies provider audit requirements and removes the grounds for disputed commissions.

What happens during a provider audit?

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When a provider such as Virgin Media, O2 or Sky audits your sales, they request evidence that each customer was properly informed, consented explicitly and received the required disclosures. The Silver Protocol generates a provider-ready compliance certificate for every sale, stored alongside indexed voice recordings and digital delivery logs. During an audit, you present certificates that contain all required verification data — turning a high-risk review into a straightforward evidence exercise.

How quickly does post-sale verification happen?

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The Silver Protocol is triggered immediately after a sale is logged. The customer receives a verification call within minutes of sign-up. Identity validation, verbal confirmation of key terms, cooling-off explanation and recording are completed during a single managed interaction. SMS and email confirmations are dispatched instantly upon completion. The compliance certificate is generated and pushed to your CRM in real time.

Is The Silver Protocol compliant with UK telecom regulations?

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Yes. The Silver Protocol is designed around the regulatory framework governing UK telecom sales, including Ofcom’s General Conditions of Entitlement (particularly GC C7 on contract information and GC C8 on switching), the Consumer Contracts Regulations 2013 covering cooling-off rights, and the Payment Services Regulations 2017 governing Direct Debit mandates.

Do you integrate with CRM systems?

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Yes. The Silver Protocol is designed to integrate with leading telecom CRM platforms. Once verification is complete, the compliance certificate — including all validation data, recording references and timestamps — is pushed directly into the relevant CRM record. This ensures your sales pipeline reflects verified compliance status without manual data entry.

What if a customer disputes the sale later?

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If a customer claims they did not agree to the contract, were not informed of the cooling-off period, or never received the terms, The Silver Protocol provides irrefutable evidence to the contrary: a timestamped voice recording of explicit verbal confirmation, SMS and email delivery logs with timestamps, and a compliance certificate summarising every verification checkpoint. This evidence is indexed and retrievable on demand — serving as a permanent defence against retrospective disputes.

What is the minimum volume required?

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The Silver Protocol is designed for telecom resellers processing 100 or more monthly sign-ups. This threshold ensures the service delivers meaningful commercial impact — at that volume, even a modest dispute rate translates to significant commission leakage that The Silver Protocol is built to eliminate.

If You’re Losing £2,000+ Per Month to Cooling-Off Disputes, It’s Time to Fix the Leakage.

Book a free 15-minute Commission Leakage Audit. We will show you exactly where your sales process is exposed and how The Silver Protocol closes the gap.

☎ Call Now ✉ Email for a Commission Leakage Audit
Call +44 7414 909674  •  Email andrew@remoteability.org